ALM0021- Data Filing IO Problem
Article ID: 51363 - Last Review: November 24, 2011DESCRIPTIONThis alarm is triggered when the system detects a problem writing files to the hard drive of the prairieFyre CCM...
View ArticleALM0031 - Data Link
Article ID: 51373 - Last Review: March 23, 2016DESCRIPTIONThis alarm indicates communication problems between the MiContact Center server and the PBX that it is communicating...
View ArticleALM0023 - MSMQ Problem
Article ID: 51365 - Last Review: August 26, 2016DESCRIPTIONThis alarm is triggered when the system detects a problem with MSMQ on the CCM server.SEVERITYMajorIMPACTIf MSMQ is not functional on the...
View ArticleALM0024 - SQL Problem
Article ID: 51392 - Last Review: August 26, 2016DESCRIPTIONThis alarm indicates the system has detected a problem with SQL.SEVERITYMinorIMPACTProblems with SQL can lead to real time and reporting...
View ArticleALM0028 - Media Server Data Timeout Configuration
Article ID: 51370 - Last Review: August 26, 2016DESCRIPTIONThis alarm indicates that the media server data timeout duration has not been configured.SEVERITYMajorIMPACTNot having this configured may...
View ArticleALM0029 - PBX to PC Time Drift
Article ID: 51371 - Last Review: August 26, 2016DESCRIPTIONThis alarm indicates that the time on the PBX and the time on the Media Server are drifting further apart.SEVERITYMinorIMPACTThe MiCC support...
View ArticleALM0032 - Messaging Service Down
Article ID: 51374 - Last Review: August 26, 2016DESCRIPTIONThe IQ Messaging Engine Service is no longer running.SEVERITYCriticalIMPACTThe majority of the IQ functionality is dependant on the IQ...
View ArticleALM0038 - Service High Memory (bytes)
Article ID: 51382 - Last Review: August 26, 2016DESCRIPTIONUsing windows performance counters we monitor the memory usage of the MiCC services. This alarm will be triggered if certain thresholds are...
View ArticleALM0041 - Client Server Version Mismatch
Article ID: 51381 - Last Review: August 26, 2016DESCRIPTIONThis alarm indicates that a client pc is running an older version of the software than the server.SEVERITYMinorIMPACTClient side functionality...
View ArticleALM0125 - Emails in FailedRoute state
Article ID: 52100 - Last Review: September 29, 2016DESCRIPTIONEmails have entered a FailedRoute state in storage. This can happen for a number of reasons including an improperly configured workflow as...
View ArticleDSS0006 - Telephone System Synchronization failed due to Commit error
Article ID: 51724 - Last Review: June 6, 2013DESCRIPTIONThe telephone system synchronization failed and the area of its failure was Commit. SEVERITYErrorIMPACTThe telephone system synchronization did...
View ArticleALM0146 - Update validation mismatch detected
Article ID: 52342 - Last Review: October 6, 2015DESCRIPTIONIn Version 8.0, the MiCC Setup Deployment on the Enterprise Server hashes the .ZIP files that will be downloaded by client machines and stores...
View ArticleALM0043 - IVR Not licensed for Web Callbacks
Article ID: 51385 - Last Review: December 1, 2015DESCRIPTIONThis alarm is a notification that occurs when you configure Web Callbacks, but are not licensed for it.SEVERITYMinorIMPACTHigh if the...
View ArticleDSS0003 - Telephone System Synchronization failed due to MiXML
Article ID: 51721 - Last Review: October 22, 2018DESCRIPTIONThe telephone system synchronization failed and the area of its failure was MiXML. SEVERITYError IMPACTThe telephone system synchronization...
View ArticleALM0108 - Extensions not costed
Article ID: 51672 - Last Review: November 2, 2018DESCRIPTIONExtensions which are not licensed (aka uncosted) making outbound calls from a media server with Call Accounting or Business Reporter....
View ArticleALM0001 - IVR File Synchronization error
Article ID: 51343 - Last Review: November 8, 2018DESCRIPTIONAn alarm 0001 will present itself when the sync of a prompt or workflow fails to be downloaded to any of the remote IVR servers. The alarm...
View ArticleALM0003 - IVR Port Out Of Service
Article ID: 51345 - Last Review: November 8, 2018DESCRIPTIONPorts will go out of service for the following reasons:The port is in use by another application. In this case will port will keep...
View ArticleALM0006 - Invalid Callback Destination
Article ID: 51348 - Last Review: November 8, 2018DESCRIPTIONThis will happen when the number dialed to offer the callback does not exist on the switch or the class of service is...
View ArticleALM0009 - Mitai Congestion Errors
Article ID: 51351 - Last Review: November 8, 2018DESCRIPTIONThis alarm is triggered when the collector service detects Mitai Congestion Errors coming from the PBX.You can adjust the threshholds for...
View ArticleALM0011 - Service Unavailable
Article ID: 51353 - Last Review: November 8, 2018DESCRIPTIONThis alarm means that a service is failing to respond in an expected manner.NOTE: In MiContact Center version 6 this alarm code was used as a...
View ArticleALM0013 - Low disk space
Article ID: 51355 - Last Review: November 8, 2018DESCRIPTIONThis alarm means that the C: has low disk. This can cause Windows to behave very badly if it can't get the space it needs for the swap...
View ArticleALM0027 - Media Server Offline
Article ID: 51369 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates that the Enterprise server is not logged in to the media server.SEVERITYCriticalIMPACTNo connection to the media server,...
View ArticleALM0039 - IVR Calls Forwarded
Article ID: 51383 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates that calls are being forwarded and not hitting the VWM ports.SEVERITYMinorIMPACTThe calls are being forwarded and not...
View ArticleALM0119 - Windows Search Service is not started
Article ID: 51933 - Last Review: November 8, 2018DESCRIPTIONThis alarm is thrown if we detect that the Windows Search Service is not started or properly responding. SEVERITYMajorIMPACTIf the Windows...
View ArticleALM0124 - Items in the mail server Failed folder
Article ID: 52092 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates that at least one email is in the failed folder on the mail server. This will happen when the Media Routing service is...
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