IGN0004 - Ignite no longer running after a long period of time
Article ID: 51999 - Last Review: July 19, 2013DESCRIPTIONIf left running overnight, Ignite becomes unresponsive or responds very slowly. It cannot receive ACD content or acknowledge and change agent or...
View ArticleVWM0026 - PowerShell Disabled on IvrInbound/IvrOutbound System
Article ID: 51992 - Last Review: July 19, 2013DESCRIPTIONExecute activities that are configured with PowerShell fail when there are insufficient permissions for script execution on the host...
View ArticleVWM0027 - WebService Configuration out of date
Article ID: 51993 - Last Review: July 19, 2013DESCRIPTIONThe Web Service configured Execute Activity was able to contact the configured Web Service but unable to find the current Web Method on that...
View ArticleVWM0012 - Port Out Of Service
Article ID: 51326 - Last Review: September 3, 2013DESCRIPTIONPorts will go out of service for the following reasons:The port is in use by another application.In this case the port will keep alternating...
View ArticleDSS0007 - Telephone System Synchronization failed due to Unknown error
Article ID: 51725 - Last Review: January 15, 2013DESCRIPTIONThe telephone system synchronization failed and the area of its failure was Unknown.SEVERITYErrorIMPACTThe telephone system synchronization...
View ArticleALM0029 - PBX to PC Time Drift
Article ID: 51371 - Last Review: September 25, 2013DESCRIPTIONThis alarm indicates that the time on the PBX and the time on the Media Server are drifting further apart.SEVERITYMinorIMPACTThe...
View ArticleALM0123 - CCMRouting database is full
Article ID: 52039 - Last Review: September 24, 2013DESCRIPTIONThe Routing Media Service detects that the CCMRouting database is reaching its capacity. When the database reaches its limit the Router...
View ArticleALM0044 - No Default Audio Driver Found on Local Box
Article ID: 51386 - Last Review: November 25, 2011DESCRIPTIONThere are 2 causes for this Alarm to occcur;The are no default audio drivers installed on the server where the VWM Services are...
View ArticleALM0114 - Callback request failed to save
Article ID: 51674 - Last Review: October 30, 2013DESCRIPTIONThis alarm indicates that the Enterprise Server has failed to save a submitted callback request.SEVERITYMajor IMPACTThe callback request was...
View ArticleCaR0001 - Oaisys call not in progress during call tagging
Article ID: 51336 - Last Review: November 15, 2013DESCRIPTIONThis error means that an attempt to tag a call has failed and that any Life Cycle reports are unlikely to have call recording links for the...
View ArticleALM0118 - Hotdesking and Traditional agent mismatch
Article ID: 51677 - Last Review: November 19, 2013DESCRIPTIONThis alarm monitors each media server and looks for cases where hot desking and non-hot desking (traditional) agents co-exist. If there is a...
View ArticleALM0124 - Items in the mail server Failed folder
Article ID: 52092 - Last Review: January 28, 2014DESCRIPTIONThis alarm indicates that at least one email is in the failed folder on the mail server. This will happen when the Media Routing service is...
View ArticleALM0121 - Router invalid transfer destination
Article ID: 51991 - Last Review: October 31, 2013DESCRIPTIONThe destination configured in the Transfer activity is invalid. If this is an internal transfer, then the queue destination is invalid. If...
View ArticleALM0122 - Storage service is not polling
Article ID: 52019 - Last Review: August 19, 2013DESCRIPTIONThe Storage Service is not polling emails from the configured Mail Servers or the polling process is taking a long time to...
View ArticleALM0036 - Maintenance
Article ID: 51378 - Last Review: February 22, 2013DESCRIPTIONMaintenance has failed. This is the nightly maintenance routine that runs on the schedule programed against your...
View ArticleCFG0026 - YSE Profile Mismatch
Article ID: 51932 - Last Review: February 9, 2015DESCRIPTIONThis exception occurs most commonly after an upgrade. It indicates a version mismatch between YourSite Explorer and the cached Profile data....
View ArticleALM0110 - No UPiQ ports programmed on PBX
Article ID: 52031 - Last Review: September 4, 2013DESCRIPTIONThis alarm is triggered when the Connect to Caller activity is executed and there are no UPiQ ports configured or enabled for real-time for...
View ArticleALM0119 - Windows Search Service is not started
Article ID: 51933 - Last Review: May 7, 2013DESCRIPTIONThis alarm is thrown if we detect that the Windows Search Service is not started or properly responding. SEVERITYCritical IMPACTIf the Windows...
View ArticleDSS0005 - Telephone System Synchronization failed due to Active Directory
Article ID: 51723 - Last Review: May 7, 2015DESCRIPTIONThe telephone system synchronization failed and the area of its failure was Active directory.SEVERITYErrorIMPACTThe telephone system...
View ArticleMAD0001 - Unable to connect to the maintenance alarm dispatcher
Article ID: 51339 - Last Review: May 12, 2015DESCRIPTIONThis error means that an attempt to connect the maintenance alarm dispatcher failed. This probably means the dispatcher is not running. If the...
View Article