ALM0001 - IVR File Synchronization error
Article ID: 51343 - Last Review: November 8, 2018DESCRIPTIONAn alarm 0001 will present itself when the sync of a prompt or workflow fails to be downloaded to any of the remote IVR servers. The alarm...
View ArticleALM0003 - IVR Port Out Of Service
Article ID: 51345 - Last Review: November 8, 2018DESCRIPTIONPorts will go out of service for the following reasons:The port is in use by another application. In this case will port will keep...
View ArticleALM0006 - Invalid Callback Destination
Article ID: 51348 - Last Review: November 8, 2018DESCRIPTIONThis will happen when the number dialed to offer the callback does not exist on the switch or the class of service is...
View ArticleALM0009 - Mitai Congestion Errors
Article ID: 51351 - Last Review: November 8, 2018DESCRIPTIONThis alarm is triggered when the collector service detects Mitai Congestion Errors coming from the PBX.You can adjust the threshholds for...
View ArticleALM0011 - Service Unavailable
Article ID: 51353 - Last Review: November 8, 2018DESCRIPTIONThis alarm means that a service is failing to respond in an expected manner.NOTE: In MiContact Center version 6 this alarm code was used as a...
View ArticleALM0013 - Low disk space
Article ID: 51355 - Last Review: November 8, 2018DESCRIPTIONThis alarm means that the C: has low disk. This can cause Windows to behave very badly if it can't get the space it needs for the swap...
View ArticleALM0027 - Media Server Offline
Article ID: 51369 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates that the Enterprise server is not logged in to the media server.SEVERITYCriticalIMPACTNo connection to the media server,...
View ArticleALM0039 - IVR Calls Forwarded
Article ID: 51383 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates that calls are being forwarded and not hitting the VWM ports.SEVERITYMinorIMPACTThe calls are being forwarded and not...
View ArticleALM0119 - Windows Search Service is not started
Article ID: 51933 - Last Review: November 8, 2018DESCRIPTIONThis alarm is thrown if we detect that the Windows Search Service is not started or properly responding. SEVERITYMajorIMPACTIf the Windows...
View ArticleALM0124 - Items in the mail server Failed folder
Article ID: 52092 - Last Review: November 8, 2018DESCRIPTIONThis alarm indicates that at least one email is in the failed folder on the mail server. This will happen when the Media Routing service is...
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