ALM0016 - IVR Insufficient Outbound Ports
Article ID: 51358 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when the outbound services tries to get an available outbound port to execute a workflow and they all are busy for a...
View ArticleALM0017 - IVR Port in DND
Article ID: 51359 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when the VWM port goes into DND and the system is not able to remove it.SEVERITYMajorIMPACTWhen ports are in DND, VWM...
View ArticleALM0018 - IVR Port Not Answering
Article ID: 51360 - Last Review: December 1, 2015DESCRIPTIONThis alarm will be triggered if the VWM delivers a call to a port, but the port does not answer it within a timeout period of 4 rings....
View ArticleALM0019 - IVR UPIQ Port Deprived
Article ID: 51361 - Last Review: December 1, 2015DESCRIPTIONThe UPIQ service tried to access a UPIQ port from the configured port group but there were none available.SEVERITYMinorIMPACTCustomers have...
View ArticleALM0020 - IVR Phone Audio Error
Article ID: 51362 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when VWM fails to initialize miAudio.SEVERITYMajorIMPACTMiAudio will not function.TROUBLESHOOTING STEPSThis is caused...
View ArticleALM0039 - IVR Calls Forwarded
Article ID: 51383 - Last Review: December 1, 2015DESCRIPTIONThis alarm indicates that calls are being forwarded and not hitting the VWM ports.SEVERITYVariableIMPACTThe calls are being forwarded and not...
View ArticleALM0042 - IVR Ports over licensed
Article ID: 51384 - Last Review: December 1, 2015DESCRIPTIONAlarm notification that the user has created more VWM ports than they're licensed for.SEVERITYCriticalIMPACTHigh if the customer assigns...
View ArticleALM0045 - IVR Missing Callflow Activity
Article ID: 51430 - Last Review: December 1, 2015DESCRIPTIONWhen the Ivr Engine tries to evaluate a YourSite Explorer Device such as a Queue, Extension, or Variable and it can not be...
View ArticleVWM0001 - IVR Callback Make Call failed
Article ID: 51315 - Last Review: December 1, 2015DESCRIPTIONThis issue occurs when the callback services fails to successfully submit a callback to the queue.SEVERITYErrorIMPACTAll callbacks that...
View ArticleVWM0002 - IVR Callback Calling Customer Invalid Phone Number
Article ID: 51316 - Last Review: December 1, 2015DESCRIPTIONAn Agent that was offered a callback request from the IvrOutbound Engine tried to connect to the customer and was not able to do...
View ArticleALM0113 - MiTAI performed a hotrestart
Article ID: 51676 - Last Review: December 2, 2015DESCRIPTIONThe MiTAIClient dll will reload if a certain threshold is reached for MiTAI errors.SEVERITYHigh IMPACTMiTAI commands cannot execute and no...
View ArticleALM0009 - Mitai Congestion Errors
Article ID: 51351 - Last Review: December 2, 2015DESCRIPTIONThis alarm is triggered when the collector service detects Mitai Congestion Errors coming from the PBX.You can adjust the threshholds for...
View ArticleALM0156 - Unable to move emails to processed folder
Article ID: 52382 - Last Review: December 7, 2015DESCRIPTIONThis alarm will be triggered when the storage service is unable to move messages from the Inbox folder to the Processed folder on the mail...
View ArticleALM0022 - IIS Problem
Article ID: 51364 - Last Review: December 8, 2015DESCRIPTIONThis alarm is triggered when the system detects a problem with IIS on the CCM server.SEVERITYMajorIMPACTIf IIS is not functional on the CCM...
View ArticleCFG0045 - There was a problem with your credentials
Article ID: 52388 - Last Review: December 10, 2015DESCRIPTIONThe credentials you supplied to connect to your media server are invalid, or have incorrect permissions. SEVERITYMajor IMPACTTelephone...
View ArticleALM0141 - Failed to save SMS configuration locally
Article ID: 52390 - Last Review: December 11, 2015DESCRIPTIONWhen a change to the SMS service is made, the configuration is sent to the service and it then saves the configuration locally to the file...
View ArticleALM0143 - Invalid SMS connection configuration
Article ID: 52392 - Last Review: December 11, 2015DESCRIPTIONThere is a configuration issue with a specific connection. The XML that was generated by YourSite Explorer was invalid. The most likely case...
View ArticleALM0142 - SMS connection creation error
Article ID: 52391 - Last Review: December 11, 2015DESCRIPTIONWe were unable to create the connection object internally in the SMS service. This could either mean that the file Sms.Providers.Twilio.dll...
View ArticleALM0144 - Invalid SMS service configuration
Article ID: 52393 - Last Review: December 11, 2015DESCRIPTIONThere is a general error with the SMS service configuration. This is not related to a specific connection, and means that likely all...
View ArticleALM0021- Data Filing IO Problem
Article ID: 51363 - Last Review: November 24, 2011DESCRIPTIONThis alarm is triggered when the system detects a problem writing files to the hard drive of the prairieFyre CCM...
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