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ALM0016 - IVR Insufficient Outbound Ports

Article ID: 51358 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when the outbound services tries to get an available outbound port to execute a workflow and they all are busy for a...

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ALM0017 - IVR Port in DND

Article ID: 51359 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when the VWM port goes into DND and the system is not able to remove it.SEVERITYMajorIMPACTWhen ports are in DND, VWM...

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ALM0018 - IVR Port Not Answering

Article ID: 51360 - Last Review: December 1, 2015DESCRIPTIONThis alarm will be triggered if the VWM delivers a call to a port, but the port does not answer it within a timeout period of 4 rings....

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ALM0019 - IVR UPIQ Port Deprived

Article ID: 51361 - Last Review: December 1, 2015DESCRIPTIONThe UPIQ service tried to access a UPIQ port from the configured port group but there were none available.SEVERITYMinorIMPACTCustomers have...

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ALM0020 - IVR Phone Audio Error

Article ID: 51362 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when VWM fails to initialize miAudio.SEVERITYMajorIMPACTMiAudio will not function.TROUBLESHOOTING STEPSThis is caused...

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ALM0039 - IVR Calls Forwarded

Article ID: 51383 - Last Review: December 1, 2015DESCRIPTIONThis alarm indicates that calls are being forwarded and not hitting the VWM ports.SEVERITYVariableIMPACTThe calls are being forwarded and not...

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ALM0042 - IVR Ports over licensed

Article ID: 51384 - Last Review: December 1, 2015DESCRIPTIONAlarm notification that the user has created more VWM ports than they're licensed for.SEVERITYCriticalIMPACTHigh if the customer assigns...

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ALM0045 - IVR Missing Callflow Activity

Article ID: 51430 - Last Review: December 1, 2015DESCRIPTIONWhen the Ivr Engine tries to evaluate a YourSite Explorer Device such as a Queue, Extension, or Variable and it can not be...

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VWM0001 - IVR Callback Make Call failed

Article ID: 51315 - Last Review: December 1, 2015DESCRIPTIONThis issue occurs when the callback services fails to successfully submit a callback to the queue.SEVERITYErrorIMPACTAll callbacks that...

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VWM0002 - IVR Callback Calling Customer Invalid Phone Number

Article ID: 51316 - Last Review: December 1, 2015DESCRIPTIONAn Agent that was offered a callback request from the IvrOutbound Engine tried to connect to the customer and was not able to do...

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ALM0113 - MiTAI performed a hotrestart

Article ID: 51676 - Last Review: December 2, 2015DESCRIPTIONThe MiTAIClient dll will reload if a certain threshold is reached for MiTAI errors.SEVERITYHigh IMPACTMiTAI commands cannot execute and no...

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ALM0009 - Mitai Congestion Errors

Article ID: 51351 - Last Review: December 2, 2015DESCRIPTIONThis alarm is triggered when the collector service detects Mitai Congestion Errors coming from the PBX.You can adjust the threshholds for...

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ALM0156 - Unable to move emails to processed folder

Article ID: 52382 - Last Review: December 7, 2015DESCRIPTIONThis alarm will be triggered when the storage service is unable to move messages from the Inbox folder to the Processed folder on the mail...

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ALM0022 - IIS Problem

Article ID: 51364 - Last Review: December 8, 2015DESCRIPTIONThis alarm is triggered when the system detects a problem with IIS on the CCM server.SEVERITYMajorIMPACTIf IIS is not functional on the CCM...

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CFG0045 - There was a problem with your credentials

Article ID: 52388 - Last Review: December 10, 2015DESCRIPTIONThe credentials you supplied to connect to your media server are invalid, or have incorrect permissions. SEVERITYMajor IMPACTTelephone...

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ALM0141 - Failed to save SMS configuration locally

Article ID: 52390 - Last Review: December 11, 2015DESCRIPTIONWhen a change to the SMS service is made, the configuration is sent to the service and it then saves the configuration locally to the file...

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ALM0143 - Invalid SMS connection configuration

Article ID: 52392 - Last Review: December 11, 2015DESCRIPTIONThere is a configuration issue with a specific connection. The XML that was generated by YourSite Explorer was invalid. The most likely case...

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ALM0142 - SMS connection creation error

Article ID: 52391 - Last Review: December 11, 2015DESCRIPTIONWe were unable to create the connection object internally in the SMS service. This could either mean that the file Sms.Providers.Twilio.dll...

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ALM0144 - Invalid SMS service configuration

Article ID: 52393 - Last Review: December 11, 2015DESCRIPTIONThere is a general error with the SMS service configuration.  This is not related to a specific connection, and means that likely all...

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ALM0021- Data Filing IO Problem

Article ID: 51363 - Last Review: November 24, 2011DESCRIPTIONThis alarm is triggered when the system detects a problem writing files to the hard drive of the prairieFyre CCM...

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