MAD0003 - Unable to find the SNMP memory mapped file
Article ID: 51341 - Last Review: May 12, 2015DESCRIPTIONThis error means that the PF alarm SNMP dll has not been loaded.SEVERITYErrorIMPACTAlarms will not be pushed to your SNMP software until this...
View ArticleMAD0002 - Unable to connect to the alarm feed
Article ID: 51340 - Last Review: May 12, 2015DESCRIPTIONThis error means that an attempt to connect to the alarm feed failed.SEVERITYErrorIMPACTThe color coded "gumdrop" at the bottom right of YourSite...
View ArticleALM0125 - Emails in FailedRoute state
Article ID: 52100 - Last Review: March 16, 2015DESCRIPTIONEmails have entered a FailedRoute state in storage. This can happen for a number of reasons including an improperly configured workflow as well...
View ArticleCFG0005 - License Server Failure
Article ID: 51309 - Last Review: November 17, 2011DESCRIPTIONCommunication between the prairieFyre licensing server and the customers prairieFyre CCM server is not working.SEVERITYErrorIMPACTLicense...
View ArticleDSS0006 - Telephone System Synchronization failed due to Commit error
Article ID: 51724 - Last Review: June 6, 2013DESCRIPTIONThe telephone system synchronization failed and the area of its failure was Commit. SEVERITYErrorIMPACTThe telephone system synchronization did...
View ArticleALM0146 - Update validation mismatch detected
Article ID: 52342 - Last Review: October 6, 2015DESCRIPTIONIn Version 8.0, the MiCC Setup Deployment on the Enterprise Server hashes the .ZIP files that will be downloaded by client machines and stores...
View ArticleCFG0019 - Couldn't load license agreement file
Article ID: 52345 - Last Review: October 6, 2015DESCRIPTIONThis is an error that occurs in the MiCC Installer whereby it is loading the License page (which contains the license agreement and license...
View ArticleALM0152 - Storage path is not accessible from the Storage Service
Article ID: 52343 - Last Review: October 6, 2015DESCRIPTIONIf the Storage path is a UNC path (ex: \\10.33.28.98\TestStorage), you will get these alarms (along with errors in the StorageService.log and...
View ArticleALM0153 - Storage path is not accessible from MCCWa
Article ID: 52344 - Last Review: October 6, 2015DESCRIPTIONIf the Storage path is a UNC path (ex: \\10.33.28.98\TestStorage), you will get these alarms (along with errors in the StorageService.log and...
View ArticleCFG0021 - Microsoft IIS is not installed
Article ID: 52346 - Last Review: October 6, 2015DESCRIPTIONThis error is thrown when you're running the MiCC Installer and IIS cannot be installed. SEVERITYCritical IMPACTMiCC functionality will not...
View ArticleCFG0022 - Not enough hard drive space
Article ID: 52347 - Last Review: October 6, 2015DESCRIPTIONThis MiCC Error will be triggered with 2 different severities:1. Warning: The installer iterates all of the fixed drives (hard drives, no...
View ArticleALM0155 - Elasticsearch is down
Article ID: - Last Review: October 6, 2015DESCRIPTIONThis alarm is raised when Elasticsearch does not respond to connection attempts, search queries, and indexing (read/write) requests.SEVERITYHigh...
View ArticleCFG0024 - Missing deployment package
Article ID: 52350 - Last Review: October 6, 2015DESCRIPTIONYou see this error when you're running the MiCC Installer and the "Hard Drive Space" pre-requisite is being checked (to see if you have enough...
View ArticleCFG0023 - Not enough RAM
Article ID: 52349 - Last Review: October 6, 2015DESCRIPTIONThe installer has determined that you do not meet the minimum required RAM for a MiCC server.SEVERITYHigh IMPACTThe installation will not...
View ArticleALM0001 - File Synchronization error
Article ID: 51343 - Last Review: October 22, 2015DESCRIPTIONAn alarm 0001 will present itself when the sync of a prompt or workflow fails to be downloaded to any of the remote IVR servers. The alarm...
View ArticleALM0117 - Duplicate reporting numbers present
Article ID: 51673 - Last Review: November 27, 2015DESCRIPTIONThe media server is licensed for Call Accounting and there are real-time agent reporting numbers that are also programmed as real-time,...
View ArticleALM0002 - IVR Missing audio file
Article ID: 51344 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when the VWM Messaging service tries to access a .wav file that is no longer there, is corrupted, is saved in the...
View ArticleALM0003 - IVR Port Out Of Service
Article ID: 51345 - Last Review: December 1, 2015DESCRIPTIONPorts will go out of service for the following reasons:The port is in use by another application. In this case will port will keep...
View ArticleALM0004 - IVR Port Out Of Service count
Article ID: 51346 - Last Review: December 1, 2015DESCRIPTIONThis alarm will be triggered when the number of ports that go out of service exceeds 33% of the number of licensed...
View ArticleALM0015 - IVR Bad Audio File
Article ID: 51357 - Last Review: December 1, 2015DESCRIPTIONThis alarm is triggered when the VWM Messaging service tries to access a .wav file and is unsuccessful. It can also be caused by a .wav file...
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