DSS0007 - Telephone System Synchronization failed due to Unknown error

DESCRIPTION

The telephone system synchronization failed and the area of its failure was Unknown.

SEVERITY

Error

IMPACT

The telephone system synchronization did not complete. 

TROUBLESHOOTING STEPS

Checking the synchronization logs may indicate what caused the error. Telephone System Synchronization logs can be found in [Install Path]\CCM\Logs\ look for the prairieFyre.Services.DataSynchronizationService.TXT file.

If the telephone system synchronization logs do not indicate what caused the error, please contact Customer Support.

If the prairieFyre.Services.DataSynchronizationService.TXT file shows an error like the following, then you may be able to resolve the issue by resetting the client machines (see below).

Error     11/21/2012 3:53:53 PM    prairieFyre.DataSynchronizationEngine.SynchronizationService System.InvalidOperationException: Sequence contains no elements
   at System.Linq.Enumerable.First[TSource](IEnumerable`1 source)
   at prairieFyre.DataSynchronizationEngine.SynchronizationService.LoadSynchronizationOptions(DSYourSite aConfiguration, MisyncMessage aMisyncMessage)
Verbose   11/21/2012 3:53:53 PM    Job initialization took : 00:00:00.0083720
Error     11/21/2012 3:53:53 PM    prairieFyre.DataSynchronizationEngine.SynchronizationService Synchronization failed - System.InvalidOperationException: Sequence contains no elements
   at System.Linq.Enumerable.First[TSource](IEnumerable`1 source)
   at prairieFyre.DataSynchronizationEngine.SynchronizationService.LoadSynchronizationOptions(DSYourSite aConfiguration, MisyncMessage aMisyncMessage)
   at prairieFyre.DataSynchronizationEngine.SynchronizationService.InitializeJob(MisyncMessage aMisyncMessage, PbxConfig aPbxConfig, DSYourSite aCcmDataset, LicenseInformation& aLicenseInformation)
   at prairieFyre.DataSynchronizationEngine.SynchronizationService.ProcessJob(MisyncMessage aMisyncMessage)

To reset client machines:

NOTE: The following procedure will re-send configuration information to all client machines. In a large enterprise, this can require a large amount of network bandwidth. As such, you may wish to perform this procedure after business hours or during a maintenance window.

1. Open YourSite Explorer.
2. Select the Tools tab.
3. Click Reset clients.

APPLIES TO

6.0.2.0